Advanced Technology Platform - Latitude
Providing Security, Reporting & Advanced Decisioning Power
SRG’s scalable loan collection technology, Latitude, is used to operate three integrated call centers and provide secure, up-to-date status and detailed reporting.
Our technology allows for:
- Sophisticated rules based queue management
- Ownership or Pooled Campaign structures
- Flexible Design – business rules can change at will
- Collector Tool centric – client requirements , negotiation hierarchy and payment tool box built in
- Best Time to Call tracking and FDCPA compliance
- Robust reporting – easy to use query based interface
- On-line customer access to reporting and loan detail
- Real Time Management & Collector Dashboards
- Bridged to Servicing and tied to system of record
- Litigation, Skip, Asset, BK, Deceased tracking
- Integrated imaging for efficient loan level tracking
SRG Proprietary Recovery Score Modeling
Used to optimize call strategy and to forecast pool level cash flow expectations, SRG leverages an advanced three tier model to assess likelihood of contact, payment collection, and amount. The analytics and scoring, conducted at time of boarding create a customized, targeted loan strategy for your portfolio.
What’s more, we match appropriately skilled and trained collectors to varying loan types and borrower situations, maximizing collection efforts.
- Delinquent vs. Severely Delinquent vs. Charge-Off
- Difficult Borrowers
- Secondary and Tertiary Placements
- High, Medium, Low Scoring
- Preview Dialing vs. Manual