SRGi BPO Asset Recovery Management

For your convience we've listed many of the Frequently Asked Questions below. If you have a specific question that you don't see addressed here, we'd love to hear from you.

Q:	What exactly does Strategic Recovery Group do?
A:	SRGi specializes in delivering unsurpassed return on seriously delinquent and defaulted loan portfolios. We help you streamline your recovery efforts while increasing your ROI and gross revenues.

Q:	What type of accounts does Strategic Recovery Group handle?
A:	SRGi can produce a return on many different types of portfolios including; mortgages, automobiles, deficiencies, judgments, skipped debtors, broken lease contracts, credit cards and other receivables. If you have a specific situation that you're concerned about, give us a call. Chances are we have your solution.

How is SRGi more effective than other recovery solutions?

There are many ways in which we can improve upon your current recovery efforts. Fundamentally, there are three areas in which we provide an advantage. One, SRGi takes a unique approach in contacting and negotiating with your clients. Two, There is urgency in our work. SRGi only receives compensation on the value we produce. Three, SRGi's in-house legal representation as well as our national attorney network can file complaints on your behalf. Most importantly, our focus is on seriously delinquent loans. That’s it, that is our business and we know it very well.

Q:	Can you provide legal work on very difficult debtors?
A:	Absolutely! You benefit from our in-house legal staff as well as our national attorney network that file complaints on our behalf. Also, as a standard practice we have professional attorney’s send letters on our behalf.

Can you collect on bankrupt debtors we have in our portfolio?

There are several factors you must identify before you can make an assessment whether or not your debt is collectable. The most common bankruptcy filing amongst consumer debtors is chapter 7 and chapter 13. You must also consider whether or not your debt is secured. In these instances you may have a contract/ note and a deed of trust/ lien. In other words, yes, in many cases you can collect on a bankrupt debt. However it is important to seek legal advice at all times and have a very good understanding of bankruptcy legislation and procedures before handling active bankruptcies.

Does SRGi provide skip tracing services?

SRGi uses skip tracing as a tool to locate and recover from your debtors. This is an integral part of our business. For those who understand the collection environment, skip tracing loans is, for the most part, ignored because of the lack of perceived value produced. The old saying in the business is, "Why would I throw good money after bad money"? The point is you wouldn’t. Allow the professionals, that get paid to get a return, do it for you.

Q:	How is SRGi compensated?
A:	If you don’t succeed, we don’t succeed! Our business is built on performance based compensation. If we do not produce a return on your uncollectible assets we do not get paid. Our payment for recoveries is strictly contingent and there are no up front costs or fees like you may have experienced elsewhere.

Q:	What kind of technology do you use?
A:	We use proprietary systems designed specifically for the recovery and skip tracing process. Our technology includes a legal management system to monitor litigation as well as bankruptcy. On the client side, we produce internet access for reporting and or loan detail viewing through the internet.

Q:	Do you send letters?
A:	Yes. We have a matrix of letters that we send out depending on the delinquency and type of loan. It is important to have a strategy up front to draw a return from the customer. We also use our attorney network for letters designed to produce urgency with your customers.

Q:	My boss is always looking for current performance reporting. How can SRGi help me with that?
A:	SRGi is flexible and will make it simple for you to get a return. Our management will offer an assessment of what you have and what we can produce from it. We have different business structures and options for you to work with so you can mange the business the way you want to.

Traditionally why is there a bad stigma about agencies?

The low cost entry and the lack of untrained support staff encourages poor quality and deceptive practices. Telephone harassment, late night calls and door to door collections to name a few. SRGi has invested over 2 Million in technology and highly trained seasoned professionals to take care of your business. We’ve made the investment to build a quality recovery firm that takes care of both internal and external customers.

Q:	What kind of resources do we need to begin and what do we need to do to get started?
A:	The only thing necessary is your desire to improve your ROI. Unlike other agencies, we don’t charge set up, finders, tiered or transaction fees; only performance based compensation. If we do not produce a return for you we do not get paid. It’s that simple.

How do we know if we need help from a recovery agency and what signs in our business may indicate we need help?

Your business may have the ambition to increase revenue or get a return on investment. Your results may be diminishing and your charge offs increasing. You may have receivables that you consider lost that are just collecting dust. You may have loans that you have already worked and are unable to collect. You may have debtors that you can not locate or your expertise is not locating those debtors. You are dissatisfied with your current vendor that handles collections or recoveries for you. You may want to test the market to see what others can produce, a champion challenge if you will.